Overview

Cancellation & Refund Policy

At The Little Art Shed Studio, we understand that plans can change. As places on our sessions are limited and materials are often prepared in advance, our cancellation policy helps us to continue providing high-quality creative experiences for everyone.

Customer Cancellations

If you need to cancel your booking, please let us know as soon as possible.

14 days or more before the session or event: You are entitled to a full refund or may choose to transfer your booking to another available session.
7–13 days before the session or event: You will receive a 50% refund.
Less than 7 days before the session or event: Unfortunately, refunds cannot be offered unless we are able to fill your place from a waiting list. If we can fill your place, a full refund (minus any booking fees where applicable) will be issued.

Refunds will always be made to the original payment method and are normally processed within 5–10 working days, although your bank or card provider may take additional time to process the payment.

Holiday Camps

Holiday camps are planned well in advance with staffing and materials based on bookings. The cancellation policy above also applies to all holiday camps.

If your child is unable to attend due to illness or unforeseen circumstances, please contact us as soon as possible. While refunds cannot be guaranteed, we will always try to offer an alternative session where space is available.

Transfers

Where availability allows, bookings may be transferred to another session or event if sufficient notice is given. Transfers are at the discretion of The Little Art Shed Studio and cannot always be guaranteed.

If you are unable to attend, you may also transfer your place to a friend or family member. Please notify us in advance with the new attendee's details.

Cancellation by The Little Art Shed Studio

If we need to cancel or postpone a class, workshop, camp or event due to unforeseen circumstances, low attendance or reasons beyond our control, you will be offered the choice of:

A full refund; or
A transfer to another available date.

We cannot accept responsibility for any additional costs incurred, such as travel or accommodation.

Non-Attendance

If you do not attend your booked session without notifying us beforehand, no refund or transfer will be available.

Behaviour

We strive to provide a safe, welcoming and inclusive environment for all participants. We reserve the right to refuse admission or ask a participant to leave if their behaviour is unsafe, disruptive or abusive. In these circumstances, no refund will be issued.

Safeguarding Policy

The Little Art Shed Studio

At The Little Art Shed Studio, the safety, wellbeing and welfare of every child, young person and vulnerable adult is our highest priority. We are committed to providing a welcoming, inclusive and creative environment where everyone feels safe, respected and supported.

Our Commitment

We believe that everyone has the right to enjoy creative activities free from harm, abuse, discrimination and neglect. We are committed to:

Providing a safe and supportive environment for all participants.
Treating everyone with dignity, kindness and respect.
Promoting equality, diversity and inclusion.
Listening to children, young people and vulnerable adults and taking their concerns seriously.
Following appropriate safeguarding procedures where concerns arise.
Working in partnership with parents, carers and relevant agencies where necessary.

Our Responsibilities

The Little Art Shed Studio will:

Maintain appropriate safeguarding procedures.
Ensure anyone working or volunteering with children is appropriately recruited and, where required, holds an enhanced DBS check.
Promote a culture where safeguarding is everyone's responsibility.
Respond promptly and appropriately to any safeguarding concerns or disclosures.
Keep safeguarding information confidential and only share it when necessary to protect someone's welfare or where legally required.

Parents and Carers

Parents and carers remain responsible for their children unless a session is clearly advertised as a supervised drop-off session.

For drop-off sessions:

Emergency contact details must be provided.
Children should be collected promptly at the end of the session.
Parents must inform us of any relevant medical conditions, allergies or additional support needs before the session begins.

Health and Safety

We aim to provide a safe creative environment by:

Carrying out regular risk assessments.
Using age-appropriate materials and equipment.
Maintaining clean and safe studio facilities.
Providing appropriate supervision during sessions.
Ensuring emergency procedures are in place.

Photography and Social Media

We love celebrating creativity but always respect privacy.

Photographs or videos will only be taken with appropriate parental or participant consent.
Images will only be used for marketing, social media or promotional purposes where permission has been given.
Participants may opt out of photography at any time.

Reporting Concerns

If a member of staff or volunteer has concerns about the welfare of a child, young person or vulnerable adult, those concerns will be recorded and acted upon appropriately.

Where there is reason to believe someone may be at risk of harm, we may contact the relevant safeguarding authorities without prior consent if necessary to protect the individual.

Behaviour Expectations

We ask everyone attending The Little Art Shed Studio to:

Treat others with kindness and respect.
Respect personal space and boundaries.
Follow instructions to help keep everyone safe.
Use equipment responsibly.

Bullying, discrimination, abusive language or behaviour will not be tolerated.

Confidentiality

Information shared with us will be treated confidentially wherever possible. However, confidentiality cannot be guaranteed where safeguarding concerns indicate that someone may be at risk of harm. In these circumstances, information may be shared with appropriate agencies in line with safeguarding responsibilities.